Working at The Ark isn’t just another job. We take new hires seriously at The Ark. We believe that our crew is what brings pets and pet parents back time and time again. The Ark has always sought out pet lovers, first and foremost, to man its crews. We strongly feel that you can’t teach someone to love pets, but you can teach them how to monitor behaviors, clean properly, and work well in a team environment.
Did you know each crew member is required to go through several different training classes before they even work with the pets? It’s true, each crew member has to be certified in the following…
– CPR & Pet First Aid
– Dog Body Language
– Play Group Management
We feel strongly about each and every pet that comes through our doors. Being certified in these areas helps our crew members be able to act quick in any situation. The Ark’s crew members use an industry leading training system called Dog Gurus. Each crew member has to go through Knowing Dogs 101 and 201. These two training modules are on both dog language and group play. While going through the training our crew learns how to:
– Understand dog body language basics
– Facilitate successful human-to-dog & dog-to-dog greetings
– Assess dog emotions
– Reduce dog stress
– Mitigate dog aggression
– Lead with authority
– Safely manage dog playgroups
– And so much more…
PET CPR & FIRST RESPONSE
Sarah Speer, our Director of Operations is a certified instructor in pet CPR and first response. She has trained all of our General Managers. Each of The Ark GMs are certified professionals in pet CPR and first response. Once hired, each crew member is Ark certified by the General Managers in both CPR and First Aid. The GMs also make sure that the more experienced crew members are always reiterating what they learn and make sure they are held responsible for always being on top of their certification and training. Each Ark location holds quarterly safety meetings in which they review pet first aid, pet CPR, fire and emergency safety.
The Ark Pet Spa & Hotel is a member of the International Boarding & Pet Services Association – IBPSA. The IBPSA is the industry leader in pet service education and advocacy. As a member of IBPSA we are always in contact with knowledgeable professionals in the pet service industry. We like to be sure we are staying ahead and are prepared for the future in the fast-growth pet care industry. Our corporate crew attends the IBPSA conference each year to stay up to date with our membership and to make sure we are always evolving in our industry. Below are just some of the benefits of being members of the IBPSA.
– Provides business resources
– Industry expertise
– Staff education
– Staff training
– Staff certifications
– Legislative support for the pet care service industry
We hope that you found this information about The Ark’s crew beneficial. Knowing that our team is highly trained and certified should put your mind at ease. We love being your go to safety net when it comes to all things in the pet care industry. Thank you for allowing our crews to watch over your furry family members when you are away.