Source: Nancy Jester’s Newsletter:
In a continuing effort to get to the bottom of the problems surrounding unreasonably high water bills, the board has recommended approval of the independent auditor to engage the firm of KPMG to perform a process audit of the billing process of the water utility department.
As a reminder, if you receive an unusually high water bill there is a dispute process. Call the customer support line at 404-371-3000. Or, you can send an email to dekalbwaterbillingfn@dekalbcountyga.gov.
If you would rather handle the dispute in person you can visit the Utility Customer Operations Center located at 774 Jordan Lane, Suite. 200,
Decatur, GA.
As always, my office is here to help with any water billing issue. To reach my office send me an email using the link at the bottom of this newsletter or call (404) 371-2844.